Responsibilities include:
- Developed an NLP and ML-based recommendation system for the Diabetes Complaint Handling Unit, saving 2000 man hours annually.
- Automated regulatory email uploads using OCR & Microsoft Power Automate, saving 500 man hours annually and reducing compliance risk.
- Applied statistical analysis to monitor complaint volume, allowing for early identification of quality and reliability issues in products.
- Won the Best Rookie Award for my contributions.